Ask what is covered
Request the insurer, policy type, goods covered, risks, excess or deductible, exclusions and start and end of cover.
WishMac Packers and Movers
Protection begins with the details.
Understand the packing plan and any proposed insurance separately. Confirm the actual policy terms before dispatch.
Before dispatch
Know the proposed protection before you agree.
Insurance availability and arrangements must be confirmed for your specific shipment. This guide explains questions to ask; it does not confirm a policy or a particular level of cover.
Declare the goods accurately
Confirm the inventory and declared values accepted by the insurer. Check any special conditions for fragile, used or high-value items.
Get the policy documents
Ask how and when you will receive the policy or certificate, premium details and claims instructions. Do not rely on a verbal assurance alone.
Check storage and handling
Ask whether packing, loading, unloading, intermediate storage or other stages are covered. Different policies can treat them differently.
Inspect and document
Keep condition photographs and handover records. Note visible damage or shortage at delivery and contact the team promptly.
Follow the insurer’s process
Claim eligibility and settlement depend on the insurer and policy. Check required documents and notification deadlines in the actual policy.
Useful answers
Transit insurance questions
Clear answers to help you plan the next step.
Every move has its own details.
Tell us about the route, belongings and building access so our team can review your requirement. The written quotation confirms the service included in your move.
Explore all moving questionsIs transit insurance automatically included?
Do not assume insurance is included. Ask about availability and the proposed coverage before booking, and obtain written confirmation of the insurer, covered goods, declared value, premium, exclusions and applicable policy documents.
Is every kind of damage covered?
No blanket promise can be made. The actual policy determines covered risks, exclusions, packing conditions, excesses and limits. Read the documents before deciding.
Can WishMac guarantee an insurance claim payment?
No. The insurer assesses claims under the policy. Ask about the support available for documentation and notification, without treating it as a settlement guarantee.
What documents might I need for a claim?
The policy’s instructions govern. Keep the quotation, inventory and values, policy or certificate, payment evidence, photographs and pickup and delivery records, and ask the insurer what else is required.
Is packing protection the same as insurance?
No. Packing and handling are physical precautions. Insurance is a separate contractual arrangement, if obtained, with its own scope and conditions.
Does transit cover automatically include storage?
Do not assume that it does. Check the storage period, location and any limits against the insurer’s written terms before booking storage.
Discuss your shipment
Ask before the move is confirmed.
Share the type and value of goods, route and any storage requirement so the relevant arrangements can be discussed.