Privacy Policy

Scope and applicable law

This policy applies to information handled through the WishMac public website and related customer communications. We process information in accordance with applicable Indian law. India’s Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 have staged commencement dates; WishMac intends to align its practices with the provisions applicable from time to time, in addition to other applicable consumer, information-technology and contractual requirements.

Information we may collect

• Identity and contact details: name, mobile number, email address and communication preferences.
• Move and service information: pickup/delivery locations, addresses, service type, preferred dates, item details, vehicle details, storage requirements and special instructions.
• Quotation, booking and payment records: quotation details, booking references, invoices, payment references and transaction status. We do not intend to store full card credentials on this website.
• Shipment and operational data: consignment number, tracking events, delivery status, vehicle/route information and service communications where applicable.
• Website and technical data: IP address, browser/device information, security logs, page interactions and cookies or similar technologies if implemented.
• Documents you choose or are required to provide: for example vehicle/identity documentation, inventory declarations, invoices or claim-supporting material, where relevant to the service.

Why we use the information

We may use information to respond to enquiries; prepare and revise quotations; verify service details; arrange pickup, packing, transportation, storage or delivery; create operational and accounting records; provide tracking and support; process payments/refunds; prevent fraud or misuse; comply with law; protect customers, personnel and property; improve website/service quality; and communicate service-related updates.

Consent and service communications

When you submit a quotation or contact form, you ask us to contact you about that request. Service-related calls, WhatsApp messages, SMS or email may be used where reasonably necessary to handle the enquiry or confirmed service. Promotional communications, if introduced, should include an appropriate opt-out mechanism and will be handled separately from essential service messages.

When information may be shared

We may share relevant information only to the extent reasonably necessary with authorised WishMac personnel; packing/moving teams; transporters, drivers, storage facilities or operational partners engaged for the service; payment processors; insurers/insurance intermediaries where transit cover is requested; professional advisers; technology/email/hosting vendors; or government/law-enforcement authorities when legally required. Third parties are expected to use information for the purpose for which it is shared and subject to their own legal obligations.

WishMac does not sell customer personal data as a standalone commercial product.

Cookies, analytics and external services

This website may use essential cookies, security technologies, analytics tools and third-party communication services where applicable. Where non-essential tracking technologies require notice or consent under applicable law, appropriate controls may be provided. Links to third-party websites or messaging platforms are subject to the privacy practices of those providers.

Retention and security

We retain information for as long as reasonably required for the purpose collected, including quotation follow-up, performance of services, accounting/tax obligations, dispute/claim management, fraud prevention and legal compliance. Retention periods may differ by record type.

We use reasonable organisational and technical safeguards appropriate to the nature of the information. No internet or storage system can be guaranteed absolutely secure, so customers should avoid sending passwords, full payment-card credentials or unnecessary sensitive documents through ordinary contact forms.

Your choices and requests

Subject to applicable law and legitimate retention requirements, you may contact WishMac to request correction of inaccurate contact details, ask about personal data held for a website enquiry, withdraw consent where processing depends on consent, request deletion where the information is no longer required and no legal/contractual reason requires retention, or raise a grievance about use of your information.

We may need to verify identity before acting on a request and may retain limited records where required for legal, accounting, fraud-prevention or dispute purposes.

Children

The website is intended for adults arranging logistics services. A minor should not submit personal information or enter a service contract without involvement of a parent or lawful guardian.

Changes to this policy

We may update this policy as the website, services or legal requirements change. The updated date at the top of this page identifies the current published version.

Contact and grievance point

For privacy questions, correction or deletion requests, withdrawal requests where applicable, or concerns regarding the handling of personal information, contact support@wishmac.in.

WishMac Packers and Movers
Garhi Harsaru, Sector 95B, Near Flyover, NHW 352,
Gurugram, Haryana 122505, India