Terms & Conditions

Scope of services

WishMac may arrange or provide household shifting, packing, loading/unloading, car transportation, bike transportation, student relocation, part-load services, storage and related logistics coordination. Availability, vehicle type, route, handling method, transit estimate and included services depend on the confirmed quotation.

Quotations, estimates and booking

• A quotation is based on information supplied by the customer, including item list/volume, addresses, access conditions, route, dates and special requirements.
• Unless expressly stated as fixed, a quotation may be revised if the actual goods, volume, weight, access conditions, route, taxes, tolls, packing requirement, waiting time or requested service materially differs from the information originally provided.
• A booking becomes confirmed only when WishMac communicates confirmation and any required advance/token/payment condition is satisfied.
• Estimated transit or delivery dates are planning estimates unless WishMac expressly accepts a written time-bound commitment for the specific booking.

Pricing, taxes and additional charges

Prices may include or exclude GST, insurance, tolls, storage, labour beyond the stated scope, special packing, vehicle detention/waiting, difficult access, shuttle vehicle, crane/hoist or other extras as shown in the quotation. Charges not included in the quotation require customer approval where practicable, except urgent reasonable expenses necessary to protect people/property or complete an already-authorised operation.

Customer responsibilities

• Provide accurate contact, pickup/delivery, item and service information.
• Disclose fragile, high-value, oversized, unusually heavy, hazardous, restricted or special-handling items before booking.
• Ensure lawful access to premises and obtain society/building/parking permissions where the customer is responsible for them.
• Keep cash, jewellery, negotiable instruments, confidential documents, medicines needed during travel and other irreplaceable personal valuables with the customer unless WishMac expressly agrees otherwise in writing.
• Do not tender illegal goods, firearms/ammunition, explosives, flammable/hazardous chemicals, contraband, live animals, perishable goods or other restricted items unless lawful carriage is specifically agreed and documented.
• Check inventory/packing/condition records provided at pickup and raise material discrepancies promptly.

Packing and condition of goods

Where packing is included, WishMac will use materials and methods reasonably appropriate to the stated shipment. Customer-packed items may carry increased risk if packing is inadequate. Existing scratches, wear, moisture damage, mechanical/electrical defects or latent defects are not created by transit merely because they are noticed after delivery.

Pickup, transportation and delivery

Pickup and delivery depend on safe/legal vehicle access, local restrictions, weather, traffic, route conditions and availability. If the primary vehicle cannot safely reach a property, a smaller shuttle vehicle or additional handling may be necessary and may be chargeable if not included in the quotation.

The customer or an authorised person should be available for pickup/delivery unless another arrangement is agreed. Delivery may be delayed by events outside reasonable operational control. WishMac will communicate material changes when reasonably possible.

Car and bike transportation

Vehicle customers must provide accurate vehicle details and lawful documents/authorisation requested for transport. Personal valuables and prohibited goods should be removed from the vehicle. Pre-existing condition should be recorded where an inspection process is used. Non-running vehicles, modifications, low ground clearance, mechanical defects or special loading requirements must be disclosed before booking. Any target delivery time is subject to the confirmed written service arrangement.

Part load / shared-load services

Part-load shipments may be consolidated with compatible consignments. Pickup and delivery timing may therefore depend on route consolidation, capacity and operational sequence. The customer must provide accurate dimensions/item details where pricing or capacity depends on shipment volume.

Warehouse/storage services

Storage is subject to facility availability, accepted item types, duration, inventory and payment terms. Goods should be appropriately packed for the storage duration. Access or retrieval may require advance notice. Storage charges continue for the agreed period or until authorised release, subject to the booking terms.

Transit insurance / risk cover

Insurance is not automatic merely because WishMac transports goods. If insurance or transit-risk cover is offered or arranged, coverage exists only when specifically confirmed and is governed by the insurer’s policy wording, declared value, premium, deductibles/excess, conditions and exclusions. WishMac is not the insurer and cannot expand an insurer’s coverage through these website terms.

IRDAI consumer guidance recognises Marine Cargo policies as a form of cover that may be used for household goods in transit; the exact cover must be read from the chosen insurer’s policy. Vehicle-related transit cover may use a different product/arrangement. Customers should review the actual policy before accepting insurance.

Loss, damage and claims

Customers should inspect goods/vehicle condition at handover where reasonably possible and note visible material damage or shortage on the delivery/acknowledgment document. A complaint should be reported as soon as reasonably possible with photographs, inventory references, proof of value and other supporting records. If an insurance claim is involved, the insurer’s notification deadlines and claims procedure apply. WishMac may assist with documentation but cannot guarantee claim acceptance or settlement amount.

Cancellation, rescheduling and refund policy

Customer cancellation

• Before operational resources are committed: amounts paid for unperformed services are normally refundable, less payment-processing charges or documented non-refundable third-party costs actually incurred for the booking.
• After a vehicle/team/material/storage slot or third-party service has been committed: WishMac may deduct documented committed costs reasonably attributable to the cancelled booking and refund the remaining unused amount.
• After the team/vehicle has been dispatched or service has started: charges for work performed, travel, labour, packing material, vehicle placement, storage, cancellation levied by third parties and other actually incurred costs may be deducted. Any unused balance is refundable.

Rescheduling

Date changes are subject to availability. If rescheduling causes additional vehicle, labour, storage, waiting or third-party costs, those costs will be communicated and may be chargeable.

Cancellation by WishMac

If WishMac cancels a confirmed service and cannot provide an agreed alternative, amounts paid for the unperformed portion will be refunded. This does not prevent mutually agreed rescheduling.

Refund method and timing

Approved refunds are normally returned to the original payment method or another verified account within approximately 7–10 business days after the refundable amount is finalised, subject to banking/payment-provider processing time. Statutory consumer rights remain unaffected. For payment reconciliation, billing or approved-refund correspondence, contact billing@wishmac.in.

Delay and events beyond reasonable control

WishMac is not responsible for delay or inability to perform caused by events outside reasonable control, including severe weather, flood, road closure, civil disturbance, government restriction, accident, mechanical breakdown despite reasonable maintenance, strike, natural disaster or similar force-majeure events. WishMac will use reasonable efforts to communicate and resume/adjust performance.

Liability and exclusions

Nothing in these terms excludes liability that cannot lawfully be excluded, or limits rights available to a consumer under applicable law. Subject to that principle, WishMac is not responsible for ordinary wear, pre-existing defects, internal/mechanical/electrical failure without external transit damage, loss caused by inadequate customer packing, prohibited/undeclared items, inherent vice, leakage from customer-packed containers, or indirect/consequential business loss unless liability arises under applicable law or an expressly accepted written service term.

Where an insured loss is covered by an insurer, settlement is determined by that policy. Any contractual limitation in a quotation must be read subject to applicable consumer law and cannot override non-waivable statutory rights.

Payments and outstanding amounts

Payment due dates and modes are stated in the quotation/invoice. WishMac may pause unperformed services where undisputed due amounts remain unpaid, subject to law and reasonable operational safeguards for goods already in custody.

Communications and electronic records

Quotation, booking, invoice, payment, tracking and service communications may be exchanged electronically by email, SMS, WhatsApp, website or other agreed channels. Customers should keep contact details current and review important service messages.

Consumer rights, complaints and governing law

These terms are governed by the laws of India. Nothing here restricts rights or remedies available under the Consumer Protection Act, 2019 or other applicable law. Customers should first raise a service complaint with WishMac at support@wishmac.in so the issue can be investigated. Active pickup, transit or delivery coordination can also be raised through support@wishmac.in or by calling the public WishMac contact numbers. If a dispute is not resolved, either party may use the courts/consumer dispute-redressal mechanisms having jurisdiction under applicable law. Any contractual jurisdiction wording in a quotation is subject to mandatory consumer-jurisdiction rules.

Privacy

Personal information is handled under the WishMac Privacy Policy.

Changes and severability

WishMac may update these website terms for future bookings. The terms accepted for a confirmed booking remain relevant to that booking unless both parties agree otherwise or law requires a change. If one provision is invalid or unenforceable, the remaining provisions continue to the extent lawful.